DoorDash is rolling out new in-app security options to assist guarantee supply individuals on its platform are protected earlier than, throughout and after each order. Now, if DoorDash detects {that a} supply is taking longer than anticipated, the app will mechanically verify to see if the supply particular person is okay. The brand new check-in characteristic is initially launching in New York Metropolis and Washington earlier than rolling out throughout the nation.
Supply individuals will acquire entry to a brand new “SafeChat” characteristic that goals to forestall security incidents. If the app detects inappropriate or offensive language in a chat, the one that despatched the message will obtain a warning and the supply particular person might be given the choice to unassign themselves from the supply and not using a penalty. SafeChat is now energetic in the USA, Canada, Australia and New Zealand.
Picture Credit: DoorDash
In response to suggestions from supply individuals, DoorDash will begin sending a notification to clients asking them to show their porch or home lights on because the their supply particular person is approaching. The corporate says supply individuals have stated that higher lighting would make it simpler for them to search out the appropriate handle and make them really feel safer when delivering at night time.
DoorDash can be making it simpler for supply individuals to report a security incident throughout or after a supply. If a buyer makes them really feel unsafe, they’ll instantly report it by way of in-app chat or name for investigation. Additionally they can block deliveries to that buyer sooner or later.
Picture Credit: DoorDash
As well as, DoorDash is partnering with Samdesk, a world disaster detection platform, to roll out real-time security alerts. Within the occasion of an emergency, the corporate will alert supply individuals and retailers in regards to the incident and droop operations close to the realm. The app can even check-in on supply individuals close to any impacted space to ensure they’re okay.
The options introduced at this time are an extension of SafeDash, DoorDash’s in-app safety toolkit that launched final 12 months. DoorDash partnered with ADT to launch two options throughout the toolkit. The “security reassurance name” characteristic lets customers join with an ADT agent by means of the Dasher app in situations the place they could really feel unsafe. The “emergency help button” permits customers to hunt assist if wanted.
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